Privacy Policy
This Privacy Policy explains how Ride Workshop processes personal data in connection with its bicycle servicing and repair website and workshop operations.
This introduction outlines how the policy is organized and where to find key information.
How We Use Data
We use personal data to respond to service inquiries, arrange bicycle intake, carry out mechanical inspection, prepare and confirm the scope of work, perform repairs and adjustments, complete quality checks, and provide a service summary at collection. We also use data for communication, recordkeeping, payment handling, site administration, security, and compliance with legal obligations.
Service Providers and Partners
We may share personal data with payment processors, communication providers, website hosting services, and other operational partners that help us run the workshop and website. These parties are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.
Legal Disclosure
We may share personal data with public authorities or other parties when required to comply with law, respond to a lawful request, protect our rights, or address fraud, security, or safety concerns. Any disclosure is limited to what is reasonably necessary for the relevant purpose.
Your Rights
You may ask us to access, correct, or delete certain personal data, or to object to or restrict some processing where a legal basis allows it. You may also ask for clarification about how we use your information. If a request cannot be fully granted, we will explain the reason in general terms.
How to Make a Request
To protect privacy, we may need to verify your identity before responding to a request. We will assess requests within a reasonable period and may keep limited records where necessary to complete a repair, preserve accounting records, or comply with legal obligations.
Data Retention
We retain personal data for the period needed to manage inquiries, complete repairs, maintain service records, handle payment and accounting matters, and meet legal or operational requirements. When data is no longer needed, we delete it or keep it in a restricted form where retention is required by law or for legitimate business records.
Policy Changes
The updated version will apply from the date it is posted on the website unless a different effective date is stated. If a change is material, we may provide an additional notice through the site or another reasonable channel.
Data We Collect
We may process contact details, booking information, bicycle intake details, inspection notes, service history, payment-related records, and communications sent through our website, phone, email, contact form, or in person at the workshop. Where needed for a repair or inspection, we may also process information about the bicycle, its components, and the requested service scope.
How We Collect Data
We collect data when you submit a service inquiry, arrange a bicycle intake, approve a scope or quote, communicate with us about a repair, or collect a completed bicycle. We may also generate records during inspection, adjustment, quality check, and service summary steps, including notes about compatibility, parts used, and work completed.
Cookies We Use
Cookies and similar technologies may be used to keep the site working, remember basic preferences, and understand how visitors use the site. We may use session cookies for temporary functions and persistent cookies for settings or repeat visits. We do not rely on cookies to collect more information than is needed for these purposes.
Cookie Controls
You can manage cookies through your browser controls and, where available, any on-site preference tools. Essential cookies may remain active because they are needed for basic site operation, security, and form handling. Disabling certain cookies may reduce the reliability of booking or contact features.